Refund & Cancellation Policy
At CustomizeGoodies, we prioritize customer satisfaction and transparency in our policies. Please read the following terms carefully before initiating a return, replacement, or cancellation request.
Returns
We offer a 7-day return policy, allowing you to return your product within 7 days of delivery, provided that:
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The parcel remains unopened.
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The product is in its original packaging and unused.
Returns that do not meet these conditions will not be accepted.
Damaged or Defective Product Replacement
If you receive a damaged or defective product, we require proper proof of unboxing, showing the product with company packaging and seal intact. Without this proof, we will not be able to process a replacement.
In special cases, we reserve the full right to decline the replacement request based on our discretion.
Order Cancellation
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If you cancel a COD (Cash on Delivery) order, 10% of the order amount will be deducted from the refund, as this was paid at the time of order placement.
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If the order has already been dispatched, cancellation will not be possible, and you will be required to accept the delivery.
Refund Process
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Once your return is approved and we receive the product, we will process your refund within 3–5 business days.
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The refunded amount should reflect in your account within 5–7 business days, depending on your payment method.
Contact Us
For any return, replacement, or cancellation requests, please reach out to us:
📧 Email: mail@customizegoodies.com
📞 Phone: 7977961438