Terms of Service

Welcome to CustomizeGoodies! By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Use of Website

  • All products sold on CustomizeGoodies are for personal use only. Reselling or distributing our products without prior authorization is strictly prohibited.

  • We reserve the right to refuse service to anyone violating these terms.

2. Product Information & Availability

  • We strive to provide accurate product descriptions and images, but minor variations in color, design, or packaging may occur.

  • Product availability is subject to change. If an item becomes unavailable after purchase, we will notify you and offer an alternative or a refund.

3. Orders & Payments

  • Orders must be paid in full before processing. Any incomplete payment may result in order cancellation.

  • Cash on Delivery (COD) Orders:

    • COD is available, but 10% of the total bill amount must be prepaid as a security deposit to prevent false COD orders.

    • If this security amount is not paid, your COD order will not be processed.

4. Returns & Replacements

  • Our 7-day return policy applies only if the parcel remains unopened and unused.

  • For damaged or defective products, you must provide proper unboxing proof showing the company packaging and seal intact to qualify for a replacement.

  • We reserve the right to decline replacements in special cases based on our discretion.

  • For full details, refer to our Refund & Cancellation Policy.

5. Order Cancellation

  • For COD orders:

    • If you cancel after dispatch, 10% of the order amount (paid as a security deposit) will not be refunded.

    • Once a COD order is dispatched, it cannot be canceled or returned without a valid reason. You are required to accept the delivery.

    • Exception for Duplicate Orders: If an order is placed with the same name, same phone number, same product, and same address, we may cancel the duplicate order to avoid unnecessary shipping delays. and in some cases you can cancel one of the order to prevent double payment 

  • Read our Refund & Cancellation Policy for more details.

6. Shipping & Delivery

  • Estimated delivery times vary based on location and courier service. Delays caused by courier companies or unforeseen circumstances are beyond our control.

  • Shipping costs, if applicable, will be mentioned at checkout.

7. Liability

  • CustomizeGoodies is not responsible for product misuse, incorrect handling, or damages caused due to improper usage.

  • We are not liable for shipping delays caused by third-party couriers.

8. Privacy & Data Protection

  • We respect your privacy and protect your personal information in accordance with our Privacy Policy.

  • Customer details are used only for order fulfillment and communication purposes.

9. Contact Information

For any inquiries, support, or policy clarifications, feel free to contact us:
📧 Email: mail@customizegoodies.com
📞 Phone: 7977961438

By continuing to use our website, you agree to these Terms of Service.